Privacy Policy

Effective Date: July 26, 2026

Ed’s Wheel Alignment respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when contacting us, scheduling service, requesting estimates, or receiving communications from us.

We may collect the following information from customers:

• Name
• Phone number
• Email address
• Mailing address
• Vehicle information, such as year, make, model, VIN, license plate, mileage, and service history
• Appointment details
• Estimate and service information
• Communication history, including calls, texts, emails, and notes related to customer service

We use customer information to:

• Schedule and manage appointments
• Provide vehicle service, estimates, and repair updates
• Send appointment reminders and drop-off instructions
• Respond to customer questions
• Maintain customer, vehicle, and service records
• Improve customer service and shop operations

 SMS consent is optional. Consent to receive text messages from Ed’s Wheel Alignment is not required to schedule service, purchase services, receive vehicle service, receive an estimate, or complete any transaction. Customers may decline SMS messaging and still receive service from Ed’s Wheel Alignment. 

If you provide your mobile phone number and consent to receive text messages, Ed’s Wheel Alignment may send you service-related text messages, including appointment reminders, drop-off instructions, scheduling updates, estimate follow-up, and vehicle service updates.

Message frequency varies based on appointment and service activity. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Mobile opt-in information and text message consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Ed’s Wheel Alignment does not sell customer personal information. We may share information only as needed to operate our business, provide requested services, comply with legal obligations, or work with service providers that help us manage customer communications, scheduling, or business operations.

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or transmission is completely secure.

We may retain customer, vehicle, appointment, estimate, and service records for business, operational, tax, warranty, legal, and customer service purposes.

Customers may contact us to update their information or ask questions about how their information is used. Customers may opt out of text messages at any time by replying STOP.

If you have questions about this Privacy Policy, please contact us directly 

If you have questions about this Privacy Policy, please contact:

Ed’s Wheel Alignment
828 Airport Rd
Bismarck, ND
Phone: 701-223-2687
Email: office@edswheelalignment.com